ipNX Nigeria Limited Recruitment 2018, Requirements and Application Details

ipNX Nigeria Limited Recruitment 2018, Requirements and Application Details

Applications are invited from suitably qualified applicants for the 2018 ipNX Nigeria Limited Recruitment. applicant(s) ought to follow the details and procedures on this page to secure this opportunity.Interested

ipNX Nigeria Limited Recruitment 2018

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the positions below:

Job Title: Customer Advocacy Centre Team Lead
Job ID: 43
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of the Customer Advocacy Centre
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job

  • To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

  • Customer Satisfaction
  • Quality Assurance Monitoring
  • Implement Service Standards
  • Advocate for Customers
  • Service Delivery Performance Measurement
  • Workforce Management

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Social Sciences.

Work Experience:

  • Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
  • Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
  • Good interpersonal, workflow management and communications skills.
  • Experience in similar roles within IT or Hospitality environment, preferably both.
  • Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
  • Ability to demonstrate a mature understanding of key business needs.
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Verbal and written communication skills, problem-solving skills, attention to detail and interpersonal skills.
  • Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Job Title: Social Media Officer
Job ID: 41
Location: Lagos
Department: Customer Experience & Advocacy
Function: Create and maintain ipNX presence on social media.
Reporting to: Customer Experience Analyst
Travel Frequency: Nil
Purpose of the Job

  • To manage customer experience through social media network, create/maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

  • Manage customer complaints and expectations on social media platforms
  • Generate brand awareness
  • Identify trends on social media
  • Elicit concrete information from customers via surveys and campaigns
  • Identify online threats, escalations and business inquiries
  • Analysis/Reporting
  • Carry out other responsibilities as assigned

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Social Sciences preferably public relations, marketing, social media management or business communications.

Work Experience:

  • Minimum of 1-2 years related experience.

Other Requirements:

  • Strong analytically skills
  • Proficient use of CorelDraw
  • Graphic design skills
  • Knowledge of digital media as it relates to branding
  • Team player
  • Drive results
  • Cultivate Innovation
  • Online reputation management
  • Resilience
  • Strong communication – both verbal & written and interpersonal skills
  • Tact and a good sense of humor
  • A passion for all things digital
  • Hardworking  and Extremely organized
  • Self-motivated

Job Title: i-Shop Supervisor
Job ID: 42
Location: Lagos
Department: Customer Experience & Advocacy
Function: Customer Experience & Advocacy
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job

  • The i-Shop Supervisor will manage all i-shops (company-owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results

  • Customer Advocacy
  • Customer Engagement
  • Training
  • Customer Retention
  • Process Flow and documentation
  • Reporting.

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in business or  social science related discipline.

Work Experience:

  • 5 -7 Years cognate sales, customer service experience.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.


How to Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline  30th April, 2018.

If you Have Any Question or Need More Information Regarding ipNX Nigeria Limited Recruitment 2018, Requirements and Application Details, Kindly Make Use The Comment Box Below To Commumicate Your Feelings.

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