Bincom ICT Solutions Limited Recruitment 2018, Requirements and Application Details
Applications are invited from suitably qualified applicants for 2018 Bincom ICT Solutions Limited Recruitment. applicant(s) ought to follow the details and procedures on this page to secure this opportunity.Interested
Bincom ICT Solutions Limited Recruitment 2018
Bincom ICT Solutions Limited – Our client, Faitress Beauty Limited is a fast growing beauty business focused on providing clients with the best hair extensions, wig services and professional hair care services. We are focused on a global market but are headquartered in Lagos, Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Experience Manager
Location: Onikan, Lagos
- This is a short-term internship (6 months – 1-year contract) position which may translate to a full-time role based on performance.
The person will:
- Listen to customers’ questions and concerns, and provide answers or responses as well as general support
- Provide information about hair products, colour, wigging and hair care services
- Process cash refunds/exchanges, and help customers locate items.
- Submit and reconcile expense reports.
- Provide daily in store styling of all wigs and hair pieces as well as keep tidy store environs
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Support all company initiatives such as periodically distributing fliers etc, give actionable feedback, share best practices and serve as advocate and information source for company.
- Keep abreast of industry trends, competition, and new opportunities.
- Take orders, calculate charges, and process billing or payments
- Help to generate sales leads while providing information about wigs and other hair units available or services
- Review or make changes to customer accounts at the backend
- Handle returns or complaints
- Like and share as well as minimal content provision on social media pages
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
- Needs strong communication skills to answer customers clearly. Must understand and communicate information effectively in writing, by phone, or in person.
- Working knowledge of office equipment, like printers.
- Strong organizational skills with the ability to multi-task.
- Accuracy / attention to detail.
- Willingness to obtain in house training for back end use of the Faitress website and uploading new products as well as effecting price change.
- Help retain customers by answering customer questions and complaints in a helpful and professional manner.
- Creating positive interactions with customers is an essential part of a representative’s job.
- Must listen carefully and understand a customer’s situation in order to help them.
- Workers should be patient and polite, especially when interacting with difficult or irate customers.
- Must determine solutions to a customer’s problem. By resolving issues effectively,representatives contribute to customer loyalty and retention
Experience, Skills & Personal Competencies:
- Proficiency in using POS devices as well as applications for sales
- Strong documentation skills
- Flair for beauty services and products.
- Time Management Skills.
- Proficiency in MS Office (MS Excel, Ms word).
- Excellent time management skills and the ability to prioritize work.
How to Apply
Interested and qualified candidates should:
Click here to apply
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